RETURNS AND REFUNDS POLICY

The general return policy applies to all products except special products and clearance items.

We have a 30-day return, exchange, and refund policy. If 30 days have passed since your purchase, unfortunately we can’t offer you a refund or exchange.

What items are returnable? (Items must meet all of these requirements):

  • Within 30 days of order date
  • In original condition: resellable
  • Unused or undamaged
  • In the original packaging

    If your order has a problem, please contact us by email or through the contact page. DO NOT ship back products without an RMA authorization through the return process. We can resolve all issues with you quickly and with personal attention if you contact us directly.

    An RMA number is required from us for all approved returns.  We will not accept any returns without an RMA number.

    Items received which are incorrect or defective products are also returnable with RMA authorization:

    Received defective product?

    Received the wrong product?

    Received a product not as described?

    We will replace it!

    Customer is responsible for all associated shipping costs unless products are defective or wrong. Original shipping and handling cannot be refunded.

    Our refund policy is only applicable to successful returns. When completing the physical or online Return/Exchange Form, you may choose to be refunded via your original payment method.

    Once we have processed your refund, you will receive a confirmation email from us. If you have opted for a refund via the original payment method, please allow up to 7 business days for your account to be credited. If you do not receive your refund after 7 days, please contact your payment processor directly for further information.

    What if the products I’ve received are damaged or missing items?

    You must report any damaged or missing items within 3 business days of receipt by contacting us at contact@carrohome.com. You also must keep the original box & packing material in the event the shipping carrier requires an investigation or if we require you to ship the original item back. In some cases, we may need a customer’s help to confirm why this is happening. We appreciate your cooperation and patience through this process.