1) Q: If any quality or product problems, how can I get help and support?
A: Please kindly check the packages after you receive the goods, if you have received the wrong products / quality problem / short quantity, please contact us at firstname.lastname@example.org. It will expedite your claim if you can send us pictures of the issue, and we will replace / repair / refund accordingly.
2) Q: Do you have any certificates for your products?
A: Yes, we have certificates like CE, Soncap or GS requested by Euro and US market, and we will be glad to meet your request to pass other certificates.
3) Q: How do you control the quality?
A: We have our own QC system to guarantee strict quality control standards. Multiple inspections include: IQC inspection, processing inspection and final inspection. We test sample products sent to us from our manufacturing facility through rigorous tests to ensure the highest of quality.
4) Q: Do you ship overseas?
A: Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
5) Q: How long will it take to get my order?
A: It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
6) Q: What shipping carriers do you use?
A:We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
7) Q:Can I return my product?
A: We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly within 30 days from the date of your purchase and we’ll take you through the process.
8) Q: Can I get my product personalized?
A: It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.