Shipping & Delivery

SHIPPING

We are committed to provide you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, meanwhile ensuring that we provide the very highest levels of responsiveness to you at all times.

You will receive a Shipment Confirmation E-mail containing the tracking numbers once your order has shipped. The tracking number should be active within 24 hours through the shipping carrier.

 

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

In general, orders typically process within 12-24 hours (except weekends and holidays), and transit time is typically 2-10 business days.

 

HOW DO I TRACK MY ORDER?

Please login to your account and click on your order details to view the tracking number for your order.

 

WHAT IF THE PRODUCTS I’VE RECEIVED ARE DAMAGED OR MISSING ITEMS

You must report any damaged or missing items within 3 business days of receipt by contacting us at contact@carrohome.com. You also must keep the original box & packing material in the event the shipping carrier requires an investigation or if we require you to ship the original item back. In some cases, we may need a customer’s help to confirm why this is happening. We appreciate your cooperation and patience through this process.

 

WHAT HAPPENS WHEN AN ITEM IS ON BACKORDER?

In rare some cases, if you have not received the products for more than 10 days. Please contact us at contact@carrohome.com and we will be happy to resolve the issue immediately.

 

WHY HAVEN’T I RECEIVED MY TRACKING NUMBER YET?

Order processing will typically take 12-24 hours to process (except weekends and holidays). Normally, we will ship the item out within 1-2 working days, and the transportation time will be 2-10 days. Please also allow up to 12-24 hours for your tracking details to update from the shipping carrier. Payments will usually be received within 10 minutes, but may require more time if there is a hold in place for security purposes.

Please also review the product page for the products you have ordered, which will indicate the inventory availability status of the product. Products that are out of stock will be shipped automatically once we receive additional inventory.